Although we are sure that you will be delighted with your purchase, we appreciate that sometimes accidents happen. We aim to make this process as easy as possible for you.
Faulty Or Damaged Goods
We pride ourselves on the quality of our products, so if you receive an item from us which is faulty or damaged in transit, please follow the steps below.
If an item arrives and the packaging or the item itself is clearly and significantly damaged, please take a photo showing the damage and contact us immediately.
If you notice that an item / packaging is damaged after it has been delivered to you, please contact us within 24 hours of delivery at email@example.com.
- For artworks, we will offer a full refund and pay for the return of the artwork to us or a partial refund should you decide to keep the artwork
- For all other items, a full refund will be made provided sufficient proof of damage during transit or damage upon receiving item is provided
All items should match the product images portrayed on our website however please note that slight differences in colour / tone is possible due to photographic lighting sources or your device display setting while viewing the product online. If you are not satisfied with your product due to any misrepresentation of appearance, please contact us at firstname.lastname@example.org so we can investigate further as your satisfaction as our customer is a matter of priority to us.
Cancellations And Changes
You may cancel or make changes to an order within 24 hours of purchase or prior to the order being dispatched (whichever comes first). As we endeavour to send your orders as quickly as possible, requests for cancellations or changes need to be made as soon as you can.
Change Of Mind
Unfortunately, due the nature of being a small, handmade business, we are unable to offer a refund or exchange for change of mind.
We recommend taking your time in making your decision to purchase – or feel free to ask us for advice if you would like a second opinion!
For artworks, please ensure you measure up carefully. A great trick is to cut a sheet of paper to the exact size of artwork that you’re considering and blue-tack it to the wall. This will give you a good sense of how the artwork will look in your space.